FAQ’s 2017-12-21T14:29:35-04:00

Frequently Asked Questions

Do I need to fully undress?

We will ask you to undress to your level of comfort for your session. Since this massage is for you, we don’t want you to feel uncomfortable at any point. Generally people undress either down to their underwear or prefer to be completely undressed.  If you are not comfortable with those options you can leave items of clothing on, however the type of massage we can provide to you might change.

No matter what you choose you will be completely covered at all times except for the area we are working on. Depending on the type of work you require we may suggest that you undress completely. For example chronic low back pain is often caused by tightness in the gluteus muscles (your butt muscles) so in order to provide the best treatment for those muscles we might recommend you remove all your clothing. Again, your comfort is key and if you don’t feel comfortable with that we can find other ways to work with you.

How long will my massage be?

At Harmony your massage will be exactly the number of minutes you paid for. A 60 minute massage is 60 minutes hands on time, and does not include intake and time to prepare. We do, however, reserve the right to adjust your session time if you arrive late.

What forms of payment do you accept?

Currently we accept cash and credit card payments.

Do I need to tip?

Gratuity is always a personal choice and everyone has a different opinion on the topic. The choice is in your hands, but we certainly appreciate it since our hands work hard for you.

What is your cancellation policy?

We request at least 24 hours notice if you need to cancel an appointment. We understand that life happens but our time is as valuable to us as yours is to you. The first time you miss an appointment you will not be charged, however, if you miss a second appointment you will be billed for the full session.

The only exceptions to this rule are for true emergencies. In the event that we need to cancel within less than 24 hours we will discount your next massage by 50%

How much time should I expect to spend?

First time clients should expect to spend between 15-20 minutes more with us for the initial assessment and the reason for your visit. We will also allow plenty of time after your massage for any questions and treatment plans will be offered. We allow for at least half an hour between our booked sessions and longer for new clients.

Why is it necessary to hydrate after a massage?

All cells produce waste, including muscle cells. When you have a “knot” or your muscles are tight, the natural flow of wastes and nutrients is inhibited, like a clog in a pipe. When you get a massage your circulation is increased and your muscles are kneaded and compressed, allowing the stagnant waste to move through your system. Drinking water helps to clear these wastes out of your body more rapidly without overwhelming your system. Increasing your water intake after a massage is highly recommended to prevents you from being sore or sick afterwards.

Will there be talking in my massage?

That’s totally up to you! We’re happy to chat with you during your session if that helps you relax, but we’re equally happy to give you complete restful silence. If you do enjoy talking, we may recommend at a certain point in the session that you try to relax in order to get the most from your massage.

The goals of your massage will also influence the amount of talking in your massage. If you came to relax and want a quiet massage that’s what you’ll get. If you came with a specific pain to work out we will probably have to ask you questions about pressure or ask you to move in certain ways throughout the massage.

How can I get the most of of my massage?

We’ll provide you some suggestions after your session that may include stretches or adjustments to your daily activities. Stretching will greatly improve the longevity of the benefits from your session. We also encourage you to speak up during your session if something isn’t the way you’d like it to be.

We can read your body language and body signals but at the end of the day only you know what you’re experiencing in the moment. We want to provide you the best massage ever so don’t be shy if you feel like there’s too much pressure, or not enough or anything else. We wouldn’t want you to spend the whole session thinking about how cold you are or how our music is driving you crazy when you could be relaxing.


Does more pressure during a massage mean the massage has a greater benefit?

Not necessarily. People often think that to get the most from their massage they need intense pressure. If the massage is painful or too deep it can cause your muscles to tighten up in response to the pain which won’t help you relax and won’t allow your therapist to do a good job.

It may be beneficial to use greater pressure in certain areas where there are “knots” or adhesions, but if your entire massage is uncomfortable, something is wrong and it isn’t providing much benefit.

I’m too skinny/fat/ weak/muscular/ crooked/ etc. Will I be comfortable?

Almost everyone has some kind of body image issues but we are not here to judge. We’ve seen all kinds of bodies and know how to work them. The only thing we care about is what techniques work best for your body type.

We will do everything we can to make you feel comfortable during your session and provide you with the best massage. Please take our bodies into account too; if you’re a 6’3 muscular man looking for deep  pressure, you may not get the ideal massage from a 5’3 female therapist.

Why should I pay more for your massage when I could go to a chain for less?

We realize this is probably a big question for many people so we want to address it fully. You could go to several chains and pay a lower fee; however, there are several reasons why we think our service is worth it.

First off, massage is manual labor and that means its hard work on our bodies. Secondly as LMTs we’ve gone through the rigorous training required by NYS to complete our education and pass board exams, just like any other medical professional. We believe that we should be paid accordingly for the value of our work.

The fact is that chain spas can offer such great rates because they pay their therapists something close to $20 per service. Overall that’s still not bad, however no therapist is physically capable of working a forty hour week without seriously hurting themselves or possibly ending their career abruptly.


Spas also thrive by getting a large amount of people through the door. This means a small turnover time between clients which means you rush in the door and rush out the door because there’s someone usually booked right after you. It also means therapists feel pressure to not spend much extra time with you showing you stretches or discussing treatment plans. For some people this works just fine, but we think for the best and more lasting results that clients need time to truly unplug.

Most therapists do what they do because it’s something they love and something they are passionate about, however working in the world of the spa, a therapist can often feel like they’re working too hard for their pay. Massage is physically and emotionally draining for us. While most therapists have good intentions, it can be hard to give your full attention and care to a client when working in these situations.

We believe that you should have all of our attention and our energy so we make sure you’ll never be rushed and that we will be able to give you the best of ourselves.

Can I bring my own music?

Absolutely! We provide music that we hope you’ll find relaxing but your massage session is your time, so we are happy to put on something that helps you relax. We only ask that you don’t bring anything with excessive offensive language.

I have a friend who needs a massage, should I send her to you?

Yes! We have a referral program which offers a discount of $10 on your service and your friend’s service.

Call Us to schedule appointment.